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Shipping & Returns

Shipping
Deliveries are all shipped from Barcelona, Spain. While we strive to deliver all orders as quickly as possible, we ask our customers to allow up to THREE weeks for delivery even though an order may be delivered in quicker time. If after two weeks, you have not received your order, please contact our Customer Service Team at merchandising@plantarosaproductions.com or fill in the contact sheet (CONTACTS). PLANTA ROSA PRODUCTIONS S.L. reserves the right to use any shipping method we deem necessary although we will try to adhere to your chosen method. PLANTA ROSA PRODUCTIONS S.L. uses the Spanish Postal service for delivery. For more information about the Spanish Postal Service`s shipping procedures, please visit www.correos.es. A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs. Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.

Returns
Under the European Union`s Distance Selling Regulations customers have seven working days (beginning the day after receipt) to cancel their purchase. All  fashion items must be unworn and contain their original packing materials and receipt. Returned DVDs have to be unsealed. Your original order identification number will be requiered on all returns. All returns must be shipped at customer`s expenses to the following address: PLANTA ROSA PRODUCTIONS S.L., Avenida Diagonal 305, 4. 2. 08013 Barcelona Spain.

PLANTA ROSA PRODUCTIONS S.L. is not responsible for any damages resulting from return shipment by the customer. Please, allow us up to 30 days for your return to be processed and documented in our system. Once the return is processed it can take a number of days for the credit to post to your financial institution.

Refund Policy:
The refund issued will be in the ammount of the product cost plus the additional shipping charges you were charged for the shipment of your initial order. If you choose to return your order for an exchange, new shipping and handling charges will be applied to your second order as applicable.

Defective, Undelivered, or wrong items received:
It is the customer`s responsibility to contact us within 7-days of delivery if a defect or incorrect item was received. If we are not contacted after the 7-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.

Planta Rosa Productions S.L. 2010/2015

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